Cancellation & Refund Policy

1. Nature of Digital Goods

Due to the immediate, non-tangible, and irrevocable nature of digital downloads (PDF worksheets, Excel templates, infographics, and digital planners), all sales are generally considered final once download links have been issued or files accessed. Unlike physical merchandise, digital files cannot be physically returned or un-downloaded once delivered.

2. When Refunds Are Granted

We prioritize customer trust and satisfaction. We are happy to issue a 100% full refund under the following verified circumstances:

• Duplicate Transaction: You were accidentally charged multiple times for the exact same order due to a network glitch or gateway timeout.
• Technical Non-Delivery: You completed payment successfully, but did not receive the download link and our technical support team is unable to deliver the files within 48 hours of your notification.
• Corrupted or Defective Files: The delivered digital file is genuinely broken, corrupt, or missing vital content advertised, and our team cannot furnish a working replacement within 48 hours.

3. Situations Not Eligible for Refund

• Change of mind after files or templates have already been downloaded.
• Lack of suitable third-party software (e.g., attempting to open Excel files without Microsoft Excel / Google Sheets, or ZIP files without unzipping tools).
• Purchasing an incorrect product without reading the clear product description, sample preview, or system requirements.

4. How to Request a Refund

To initiate a refund request under eligible circumstances, please contact our support team within 7 days of purchase:

1. Send an email to digitalpipora@gmail.com.
2. Include your Order ID (e.g., CRV-2026... or Razorpay Payment ID).
3. Describe the issue faced (including screenshots of any errors if applicable).

Approved refunds will be processed back to the original payment method (Bank account/UPI/Card) via Razorpay within 5–7 business days.